Frequently asked questions about renting in London
Do I pay a deposit?
Yes. A holding deposit equivalent to one weeks rent is required when an offer is made and accepted. This deposit is not an extra payment, it will be put towards the damage deposit. But it is not refundable if you withdraw from the let.
For an assured shorthand tenancy, a damage deposit, equivalent to five weeks rent is also required and it will be lodged with the DPS.
What references are required?
We will conduct a credit check and request an employers and landlord’s reference for proof of income and suitability. Also required is proof of ID, proof of address.
What is right to rent?
We have to confirm that you have to have the legal right to live in the country for the duration of your tenancy. Right to Rent requires us to view and record both your original passport and a valid visa, if you are not a UK resident.
Do I pay for references?
No, the property owner does.
Will there be an inventory?
Yes, there will be a check in with an inventory clerk and a check out. The owner pays for both
Who will notify utility companies?
You as a tenant are responsible for contacting all utility companies and setting up your accounts. This include gas, electricity, water, council tax and a TV licence.
How do I pay the rent?
By bank transfer. Setting up a direct debit is advisable.
How do I contact if I have a problem?
You will receive the details of the property manager when you move in. It will either be the owner or The London Agent.
Is my rent protected?
Client Money Protection is provided by Money Shield.
What do I have to do at the end of the let?
The property should be left in the same condition as when you moved in. You can refer to the inventory document as a reminder.
If the flat was professionally cleaned, including windows and carpets, before you moved in then you would do the same before the inventory check out.
Extra furniture you have brought in should be removed. Any holes in the walls should be made good. Light bulbs must be replaced. Mould and limescale eradicated from bathrooms.
To avoid dilapidation requests please makes sure the home is as you found it.
When is the damage deposit refunded?
The deposit must be returned within 10 days of you agreeing how much you’ll be refunded.
Where can I find out more about renting in London?
The government provides information termed How To Rent which details your rights and responsibilities.
Please see our tenants’ fees page for a list of costs
